25 Point Plan

DO

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Call us on 1300 667 692. We can usually be at your property within 1-2 hours any hour of the day or night.

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If appropriate, initiate your Emergency Management Plan.

 

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Call your insurance company. Every insurer has a preferred response process. Ask first, so that you don’t get caught out later.

 

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Ask your insurer what your responsibilities include and begin the process of determining if your loss is covered and to what extent it is covered.

 

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If water has entered through your roof or wicked up the walls, it is important that you turn off all power to the property.

 

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Do not handle wet electrical equipment.

 

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Open your doors and windows and if you’re able, push water out the door using a wooden or plastic broom.

 

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Photograph the damaged area.

 

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If you can, stack furniture, possessions, stock or business records on benches and tables with dry electrical goods in the highest places.

 

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Wipe excess water from wood furniture.

 

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Place foil or plastic under furniture legs to prevent staining to carpets or rugs.

 

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Lift up floor length drapes and place them through plastic hangers hung from the curtain rods.

 

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Remove small rugs, boxes, books or other items that might stain the carpet.

 

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Gather loose objects from the floor.

 

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Locate your important papers, valuables and mementos and move them to a dry, safe place.

 

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Move valuable paintings and art objects to dry in a safe place.

 

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Don’t throw away removed or damaged materials until instructed by your insurance company.

 

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Keep an activity log, including a record of all correspondence with your insurance company.

 

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Keep a copy of all receipts of any items purchased to replace contents that have been damage as a result of this event.

 

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Be extremely careful of wet and slippery floors especially when traveling from wet areas onto linoleum, tile, or wood floors.

 

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Avoid wading even in shallow water as it may be contaminated.

 

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If you must enter shallow water, wear solid boots for protection.

 

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Secure objects that are likely to float and cause damage.

 

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Relocate waste containers, any household chemicals, and poisons well above water level.

 

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In the event of a major storm check your garage, shed or any other outside buildings and move any at risk contents to higher ground (remember things like cans of fuel, gas cylinders, chemicals etc).

 

DO NOT

Q

Use electronics or other household appliances while standing on wet carpets or floors, especially on concrete;

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Use your household vacuum as this may cause electrical shock;

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Turn on ceiling fixtures if ceiling is wet, and keep out of rooms where ceilings are sagging from retained water;

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Place wet items on unaffected carpet.

Tell Us About Your Situation

We are available 24/7 Australia-wide to respond to your emergency.

Hi there,

I would just like to pass on some feedback on both Levi & Eric who attended my damaged home in Werribee.

They both were outstanding and efficient with a great work ethic. I had taken time off work to assist as they dismantled my kitchen and brought all of the associated crockery, glassware, etc. outside for me to store away.

Levi constantly provided information, answered all of my questions and nothing was too much trouble for him. Eric was an outstanding worker from go-to-whoa and has a wonderful attitude as well. This combination is often hard to find.

They both ensured that a difficult time for us was just that little bit easier to handle. I manage a number of Delivery teams in my job, and people are often quick to complain, but slow to praise when a job is done well, so I thought I’d pass on some feedback for you.

Thanks again for all of your help.

Paul

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Testimonial

It is not often I feel compelled to write an email to a company but on this occasion, it is well deserved. From the moment Josh came to inspect our water damage and Aaron overseeing the job at our property and then knocking out walls, floors, ceiling insulation, and more, their work has been exemplary.
Your team's professionalism, high standard of work, getting in and getting the job done, (no mucking about) I am truly grateful for. I must add also calling the reception, the girls there know exactly who you are, and what your job entails, fantastic. So wish all the team at FRA A HUGE THANK YOU!!.
Laura A. - Catering company in Launceston

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