Can we help you?
We scored a customer approval rating in 2016 of 97.25%. This is particularly welcomed as any approval above 80% is regarded by the Australian Achiever Awards as delivering exceptional customer service. We would like to extend a warm thank you to all of our customers that provided this valuable feedback, as we couldn’t have done it without you.
So if you need support with Water, Fire, Smoke or Bio-hazards restoration, we are here to help. We are able to assist anyone in need from Insurers, Brokers, Local Government, Building Management, Commercial Buildings or Domestic homes. We care about people no matter how large or small the organization.
With over 20 years of experience in the industry, we continue to challenge ourselves to deliver even better results.
2016 Gala Dinner – Jena Dyco Industry Awards
FRA is delighted to accept the award for the Most Innovative Domestic Project for 2016 and our newly acquired partner at Restore Tech in NSW has also taken out the prestigious Most Innovative Commercial Project for 2016. FRA was a finalist in Most Innovative Commercial Project category for 2016.
These awards are highly rated across the Restoration Industry throughout Australia.
The Awards were accepted by the Managing Director of FRA, Mr. Joe Bonfa and by the FRA NSW State Manager Mr. Andrew Govett.
Joe made these comments to the staff in relation to the awards:-
“These awards are a real recognition of all the hard work you have put in over the course of the year. They belong to you! Without you all there is no FRA!
I would personally like to thank the entire team, from the technicians, contractors, project managers, admin team and management!
This is also a recognition for all the hard work Andrew and Misty have put in. I think that you will agree, they will do an amazing job heading up FRA NSW”.
At FRA however, it’s also about our customers and clients without whom we could not win these awards. It’s your confidence and faith in us that we will always strive to deliver the best possible outcomes. We are humbled to receive these awards and keen to continue to strive to do our best in this great industry.
We are accredited members of the following industry associations.
FRA has been an active member of SCRIA for many years.
Our staff are fully trained and compliant with IICRC standards.
We also with Jena Dyco International and are part of the Australasian Loss Adjusters.