Complex & Technical Claims

FRA, Major Complex and Technical Loss Recovery Experts

Disasters often strike when you least expect it, from a large fire, water damage or microbial contamination in a commercial HVAC system. The outcome from these events can be devastating to a property and the recovery process is often complex, requiring several different subject matter
experts working collaboratively to bring the property back to a pre-loss condition. Communication and transparency with all stakeholders involved are crucial to the recovery process.

With an innovative approach to a major loss, FRA has the resources and technologies to deliver a comprehensive restoration strategy. This can include:


Dedicated response team with local and national resources.


Rapid response, coordination of emergency make safe and mitigation.


Initial inspection reporting live from the site suggested mitigation strategies and photo documentation.


Virtual assessments.


Detailed routine reports and updates.


Salvage options.


Business interruption reduction strategies.


Project planning and management.


Detailed electronic inventory of loss.


Comparative quoting.


Restoration reserve.

By delivering on all of the above, FRA is able to provide you with a time-efficient, valuable service delivered with accuracy.
With locations in Tasmania, Victoria, ACT, New South Wales, and Queensland, FRA has the depth of resources and expertise to manage any size or complex project. For more information or to request our Capability Statement, please reach out to us at:

We are available 24/7 Australia-wide to respond to your emergency.

Tell Us About Your Situation

Hi there,

I would just like to pass on some feedback on both Levi & Eric who attended my damaged home in Werribee.

They both were outstanding and efficient with a great work ethic. I had taken time off work to assist as they dismantled my kitchen and brought all of the associated crockery, glassware, etc. outside for me to store away.

Levi constantly provided information, answered all of my questions and nothing was too much trouble for him. Eric was an outstanding worker from go-to-whoa and has a wonderful attitude as well. This combination is often hard to find.

They both ensured that a difficult time for us was just that little bit easier to handle. I manage a number of Delivery teams in my job, and people are often quick to complain, but slow to praise when a job is done well, so I thought I’d pass on some feedback for you.

Thanks again for all of your help.


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It is not often I feel compelled to write an email to a company but on this occasion, it is well deserved. From the moment Josh came to inspect our water damage and Aaron overseeing the job at our property and then knocking out walls, floors, ceiling insulation, and more, their work has been exemplary.
Your team's professionalism, high standard of work, getting in and getting the job done, (no mucking about) I am truly grateful for. I must add also calling the reception, the girls there know exactly who you are, and what your job entails, fantastic. So wish all the team at FRA A HUGE THANK YOU!!.
Laura A. - Catering company in Launceston

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