Debt Collection Officer

We have an fantastic opportunity for an experienced Debt Collection Officer to join our National Accounts Team on a fixed term contract.

Are you seeking a role that offers? 

  • An Immediate Start. 
  • Convenient South East Melbourne Braeside Location with onsite parking.
  • A fast-paced environment working both autonomously & as part of a team.

Do you have?

  • 2+ years’ proven experience in debt collection positions.
  • Confidence & ability to meet defined business objectives & KPI’s in relation to collection timelines.
  • Excellent written & verbal communication skills to investigate and follow up on outstanding debts & secure payments. 
  • Solid business/customer centric mindset & experience.

Reporting to the Finance Manager the (DCO) is responsible for delivering on the settlement of overdue accounts & formalizing payment arrangements nationally whist providing overall collections support within the business. 

This role is on site working full time hours Monday to Friday 9am – 5pm from our Braeside Head Office. 

Duties & Responsibilities:

Duties will include, but not be limited to delivering on all works safely & to a high-quality standard. 

Responsible for:

  • Dedicated follow up on missed payments via telephone & email.
  • Tracking assigned accounts to identify outstanding debts & recover outstanding payments.
  • Generating & sending debtor notices.
  • Negotiating & monitoring payment plans.
  • Processing & recording customer payments.
  • General Customer Service Inquiries. 
  • Create trust relationships with debtors to streamline payment process.
  • Update account status & databases regularly.
  • Professionally liaising with internal & external key stakeholders.
  • Account call management, & miscellaneous administrative tasks.
  • Follow work procedures aligning with national accounts processes.

Key selection criteria:

  • 2+ years’ proven experience in debt collection positions (essential).
  • High administrative/ technological competency (experience with Microsoft Office Suites required). Experience with (Xero, Encircle, SimPro, Microsoft Office 365, One Drive, Podium, Drop Box software) (desirable).
  • Strong attention to detail & organizational skills.
  • Strong written & verbal communication competency.
  • Demonstrated ability & experience in meeting company debtor collection KPIs & reducing debtor days.
  • Solid business & customer centric mindset.
  • Desire & ability to work both autonomously & collaboratively within a national team environment.
  • Ability to multitask within a fast-paced environment on various tasks whilst learning new functionalities.
  • Covid19 immunization (mandatory).
  • Full working rights in Australia (mandatory)

To apply for this role, please send your resume & covering letter details via email to careers@fra.com.au, only shortlisted applicants will be contacted. Please note we will be reviewing candidates as they are apply & conducting interviews across the upcoming weeks. 

No Recruitment Agencies Thank you.

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