What to do in the event of a flood

We’ve all experienced a bath overflow or a leak in the roof. It’s not so often that a roof is damaged by a sudden storm, allowing water to cascade into your home, office or warehouse. If the affected area is small, cleaning up the water with a mop or a towel can be effective.

However, there is often a lot of hidden damage that’s naked to the eye. And if the damage is more significant, perhaps as the result of localised flooding through your walls or windows, it’s not a job you should consider tackling on your own.

Whether the damage you’ve experienced is to your home, business or a property you manage, our 25 Point Plan below can provide you with an invaluable emergency response.

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We are available 24/7 Australia wide to respond to your emergency

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  • Call us on 1300 667 692. We can usually be at your property within 1-2 hours any hour of the day or night.
  • If appropriate, initiate your Emergency Management Plan.
  • Call your insurance company. Every insurer has a preferred response process. Ask first, so that you don’t get caught out later.
  • Ask your insurer what your responsibilities include and begin the process of determining if your loss is covered and to what extent it is covered.
  • If water has entered through your roof or wicked up the walls, it is important that you turn off all power to the property.
  • Do not handle wet electrical equipment.
  • Open your doors and windows and if you’re able, push water out the door using a wooden or plastic broom.
  • Photograph the damaged area.
  • If you can, stack furniture, possessions, stock or business records on benches and tables with dry electrical goods in the highest places.
  • Wipe excess water from wood furniture.
  • Place foil or plastic under furniture legs to prevent staining to carpets or rugs.
  • Lift up floor length drapes and place them through plastic hangers hung from the curtain rods.
  • Remove small rugs, boxes, books or other items that might stain the carpet.
  • Gather loose objects from the floor.
  • Locate your important papers, valuables and mementos and move them to a dry, safe place.
  • Move valuable paintings and art objects to dry in a safe place.
  • Don’t throw away removed or damaged materials until instructed by your insurance company.
  • Keep an activity log, including a record of all correspondence with your insurance company.
  • Keep a copy of all receipts of any items purchased to replace contents that have been damage as a result of this event.
  • Be extremely careful of wet and slippery floors especially when traveling from wet areas onto linoleum, tile, or wood floors.
  • Avoid wading even in shallow water as it may be contaminated.
  • If you must enter shallow water, wear solid boots for protection.
  • Secure objects that are likely to float and cause damage
  • Relocate waste containers, any household chemicals and poisons well above water level.
  • In the event of a major storm check your garage, shed or any other outside buildings and move any at risk contents to higher ground (remember things like cans of fuel, gas cylinders, chemicals etc).


  • Use electronics or other household appliances while standing on wet carpets or floors, especially on concrete;
  • Use your household vacuum as this may cause electrical shock;
  • Turn on ceiling fixtures if ceiling is wet, and keep out of rooms where ceilings are sagging from retained water;
  • Place wet items on unaffected carpet.


We are trained to help you get through this experience and restore your home or business as quickly as possible.

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