Welcome to FRA

FRA is a nationwide leader in restoration services, specialising in water and flood damage, fire and smoke damage, mould remediation, carpet cleaning, odour control, trauma & crime scene cleanup, and the recovery of clandestine methamphetamine labs.

We are IICRC accredited and actively involved in industry associations such as RIA and CM3 showcasing our commitment to the insurance and loss adjuster community.

With over 100 years of combined expertise, we handle projects of all sizes.

We’re ready to help – call us on 1300 667 692 today.



Water damages can occur from many events like storms and flooding, burst pipes, bathtub overflow, faulty washing machine hoses, and more. It is urgent to get it mitigated right away to prevent mould growth


Timing is critical in fire damage restoration projects. At FRA, we want to limit the secondary damages that can occur whether commercial, industrial, or residential properties.


Mould is naturally occurring in the outdoors environment. BUT, it does not belong inside your structure.


Disinfection, decontamination, and sanitisation of biohazard contaminants and removal of affected structure and contents. Discreet service.


Discovering an illicit drug lab on your property can be devastating. FRA has the technologies and expertise to restore your property.


Contents cleaning and restoration services for soft goods, furniture, books, photo albums, bedding, draperies, and more.


The cleaning and restoration of mechanical machinery as required to return the machinery back to its pre-loss condition. This can include the decontamination of circuit boards or bearings to avoid corrosion and further the life and investment of the machinery.


A regenerative process by which moisture is absorbed from the air/environment with the aid of a drying agent. This method enables us to economically achieve high moisture extraction rates.


Technology recovery strategies for computer hardware, electronics, TVs, media, and more.


Surfaces can be quickly and effectively restored with our cryogenic cleaning method as it lifts and eradicates contaminations without the use of an acidic or caustic chemicals. Cryogenic cleaning doesn’t produce any by-products, making it an environmentally sound option.

Our Commitment

  • We maintain transparent and consistent communication with our clients in alignment with our insurers’ guidelines.
  • We stand by our work, offering warranties that instill customer confidence. We employ systematic responses, leveraging cutting-edge technologies and systems for superior service.
  • We prioritise customer service above all else. Our clients can rest assured that we will maintain open communication at any time, no matter the circumstances.
  • We strictly adheres to the guidelines set forth by IICRC.



Exceptional Customer Service

At FRA, we take great pride in our recognition as one of Australia’s top-rated customer service companies. Our customers are the heart of our business, and their satisfaction is our priority.

With consistently impressive customer approval ratings, averaging over 95% for five consecutive years, we’re honored to achieve what the Australian Achiever Awards considers exceptional customer service. We extend heartfelt gratitude to all our customers who have provided valuable feedback; your support has been invaluable on this journey.

“It’s not often that I feel compelled to send an email to a company, but in this case, it’s well-deserved. From the moment Josh inspected our water damage, to Aaron overseeing the job at our property, including demolishing walls, floors, ceiling insulation, and more, their work has been exceptional.

Your team’s professionalism, high work standards, efficiency (no time wasted), and the knowledgeable reception staff who are always well-informed about your services have left me truly grateful. I want to extend a massive THANK YOU to the entire FRA team!”

– Laura A. TAS

“I would just like to pass on some feedback on both Levi & Eric who attended my damaged home in Werribee.

They both were outstanding and efficient with a great work ethic. I had taken time off work to assist as they dismantled my kitchen and brought all of the associated crockery, glassware, etc. outside for me to store away.

Levi constantly provided information, answered all of my questions and nothing was too much trouble for him. Eric was an outstanding worker from go-to-whoa and has a wonderful attitude as well. This combination is often hard to find.

They both ensured that a difficult time for us was just that little bit easier to handle. I manage a number of Delivery teams in my job, and people are often quick to complain, but slow to praise when a job is done well, so I thought I’d pass on some feedback for you.

Thanks again for all of your help!”

Callum G – VIC

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