Service Standards

At FRA, we believe in attaining the highest quality standards in OH&S and are now cm3 qualified for all work providers. This means you can be assured we don’t take shortcuts where our staff, subcontractors, and customers are concerned. 

This is why we are proud to announce that we are cm3 qualified.

In addition, all of our Technical and Project Management staff are fully trained and accredited with the Institute of Cleaning and Restoration Certification (IICRC) training requirements.

In addition to our ongoing IICRC training requirements, we have our own Quality Assurance Program to provide a safe workplace.

Z

Provide and maintain equipment and a system of work that is safe and without risk to health.

Z

Consider, make and monitor the arrangements for the safe use, handling, storage and transport of equipment and substances

Z

Provide information, training and supervision of all employees enabling them to work in a safe and healthy environment

Z

Undertake Job Safety Analysis

Z

Undertake Risk Assessment

FRA KPI’S

Items

Service Details

Time Frame

First contact to the client

Contact and schedule site attendance with the property owner, upon receipt of the request

1 Hour

Site attendance

Urgent make safe attendance, from time of contacting the property owner

2 Hours

Site attendance

Non-urgent, from time of contacting the property owner

2 Days

Submit quote/report

Compile and send progress update reports to customers, following every attendance

24 Hours

Update reports

Urgent make safe attendance, from time of contacting the property owner

2 Hours

Approval follow up

Follow up on approval requests following submission

2 Days

Variation submission

Provide justification report for unforeseen variation, from time of advice

24 Hours

Service availability

FRA is contactable and available to attend the site 24 hours a day 365 days per year

0

We are available 24/7 Australia-wide to respond to your emergency.

Tell Us About Your Situation

Hi there,

I would just like to pass on some feedback on both Levi & Eric who attended my damaged home in Werribee.

They both were outstanding and efficient with a great work ethic. I had taken time off work to assist as they dismantled my kitchen and brought all of the associated crockery, glassware, etc. outside for me to store away.

Levi constantly provided information, answered all of my questions and nothing was too much trouble for him. Eric was an outstanding worker from go-to-whoa and has a wonderful attitude as well. This combination is often hard to find.

They both ensured that a difficult time for us was just that little bit easier to handle. I manage a number of Delivery teams in my job, and people are often quick to complain, but slow to praise when a job is done well, so I thought I’d pass on some feedback for you.

Thanks again for all of your help.

Paul

Your Title Goes Here

Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS to this text in the module Advanced settings.

Testimonial

It is not often I feel compelled to write an email to a company but on this occasion, it is well deserved. From the moment Josh came to inspect our water damage and Aaron overseeing the job at our property and then knocking out walls, floors, ceiling insulation, and more, their work has been exemplary.
Your team's professionalism, high standard of work, getting in and getting the job done, (no mucking about) I am truly grateful for. I must add also calling the reception, the girls there know exactly who you are, and what your job entails, fantastic. So wish all the team at FRA A HUGE THANK YOU!!.
Laura A. - Catering company in Launceston

Page id is => 567