Service Standards
At FRA, we believe in attaining the highest quality standards in OH&S and are now cm3 qualified for all work providers. This means you can be assured we don’t take shortcuts where our staff, subcontractors, and customers are concerned.
This is why we are proud to announce that we are cm3 qualified.
In addition, all of our Technical and Project Management staff are fully trained and accredited with the Institute of Cleaning and Restoration Certification (IICRC) training requirements.
In addition to our ongoing IICRC training requirements, we have our own Quality Assurance Program to provide a safe workplace.
Provide and maintain equipment and a system of work that is safe and without risk to health.
Consider, make and monitor the arrangements for the safe use, handling, storage and transport of equipment and substances
Provide information, training and supervision of all employees enabling them to work in a safe and healthy environment
Undertake Job Safety Analysis
Undertake Risk Assessment
FRA KPI’S
Items | Service Details | Time Frame |
First contact to the client | Contact and schedule site attendance with the property owner, upon receipt of the request | 1 Hour |
Site attendance | Urgent make safe attendance, from time of contacting the property owner | 2 Hours |
Site attendance | Non-urgent, from time of contacting the property owner | 2 Days |
Submit quote/report | Compile and send progress update reports to customers, following every attendance | 24 Hours |
Update reports | Urgent make safe attendance, from time of contacting the property owner | 2 Hours |
Approval follow up | Follow up on approval requests following submission | 2 Days |
Variation submission | Provide justification report for unforeseen variation, from time of advice | 24 Hours |
Service availability | FRA is contactable and available to attend the site 24 hours a day 365 days per year | 0 |
We are available 24/7 Australia-wide to respond to your emergency.
Tell Us About Your Situation
Testimonial
It is not often I feel compelled to write an email to a company but on this occasion, it is well deserved. From the moment Josh came to inspect our water damage and Aaron overseeing the job at our property and then knocking out walls, floors, ceiling insulation, and more, their work has been exemplary.
Your team's professionalism, high standard of work, getting in and getting the job done, (no mucking about) I am truly grateful for. I must add also calling the reception, the girls there know exactly who you are, and what your job entails, fantastic. So wish all the team at FRA A HUGE THANK YOU!!.
Laura A. - Catering company in Launceston