What We Will Do

1. Damage Assesment and Control

  • When FRA arrives at your property, we will assess the damage. We will also control and limit any further damages.
  • FRA will provide your insurer with a cost estimate of the restoration work required.
  • FRA will also be able to give you an estimate of the time required, ensuring that you can make alternative arrangements for your family and/or your employees.

2. Water Eradication

Once FRA has assessed the site and restricted or mitigated any ongoing damage, we need to remove all excess water by extraction.

Damaged items will be removed and items at risk of being damaged will be relocated to a non-affected area of the structure.  In certain circumstances, a pack out of non-damaged items is required to mitigate the loss.  A complete inventory will be taken, and items will be transported to our climate-controlled warehouse.


3. Restoration

Following the removal of all ‘excess’ water and the removal of all items that may be at risk of being damaged, the restoration process can begin.

FRA monitors and removes all excess moisture from your property using specialised drying equipment.

We are available 24/7 Australia-wide to respond to your emergency.

Tell Us About Your Situation

Hi there,

I would just like to pass on some feedback on both Levi & Eric who attended my damaged home in Werribee.

They both were outstanding and efficient with a great work ethic. I had taken time off work to assist as they dismantled my kitchen and brought all of the associated crockery, glassware, etc. outside for me to store away.

Levi constantly provided information, answered all of my questions and nothing was too much trouble for him. Eric was an outstanding worker from go-to-whoa and has a wonderful attitude as well. This combination is often hard to find.

They both ensured that a difficult time for us was just that little bit easier to handle. I manage a number of Delivery teams in my job, and people are often quick to complain, but slow to praise when a job is done well, so I thought I’d pass on some feedback for you.

Thanks again for all of your help.


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It is not often I feel compelled to write an email to a company but on this occasion, it is well deserved. From the moment Josh came to inspect our water damage and Aaron overseeing the job at our property and then knocking out walls, floors, ceiling insulation, and more, their work has been exemplary.
Your team's professionalism, high standard of work, getting in and getting the job done, (no mucking about) I am truly grateful for. I must add also calling the reception, the girls there know exactly who you are, and what your job entails, fantastic. So wish all the team at FRA A HUGE THANK YOU!!.
Laura A. - Catering company in Launceston

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