Frequantly Asked Questions


What services does Flood Restoration Australia offer?

Flood Restoration Australia (FRA) provides comprehensive services including water and fire damage restoration, mould remediation, trauma and crime scene cleanup, clandestine meth lab recovery, pressure washing, mechanical restoration, desiccant dehumidification, technology restoration, cryogenic cleaning, and contents restoration.

How can I contact Flood Restoration Australia

You can reach FRA 24/7 at 1300 667 692 or via email at admin@fra.com.au.

What certifications and accreditations does FRA have?

FRA is IICRC accredited, a member of the Restoration Industry Association (RIA), and CM3 certified, ensuring high standards of service and safety compliance.

How quickly can FRA respond to an emergency?

FRA operates 24/7, 365 days a year, ensuring a rapid response to emergencies across Australia. We aim to be on-site within hours of receiving a call.

Where is Flood Restoration Australia located?

The headquarters of FRA is located at 19 Venture Way, Braeside VIC 3195. However, we offer our services Australia-wide, providing nationwide coverage.

What industries does FRA serve?

FRA serves various industries, including residential, commercial, and industrial sectors. We work with insurance companies, property managers, government agencies, and private individuals.

What makes FRA different from other restoration companies?

FRA distinguishes itself through its comprehensive range of services, industry certifications, 24/7 availability, and a highly skilled team. We utilise advanced technology and methods to ensure efficient and effective restoration.

What should I do in case of a water or fire emergency before FRA arrives?

In case of a water emergency, shut off the water source if possible and remove valuable items from the affected area. In case of a fire, ensure everyone is safe and evacuate the building. Contact FRA immediately for further instructions and assistance.

Does FRA offer any preventive services?

Yes, FRA offers preventive services such as mould inspections and pressure washing to help maintain property condition and prevent potential damage.

How does FRA handle insurance claims?

FRA works closely with insurance companies and can assist clients in navigating the claims process. They provide detailed reports and documentation to support insurance claims.

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