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About Us

About Flood Restoration Australia (FRA)

Australia’s Trusted, Family-Owned Restoration Experts

Flood Restoration Australia (FRA) is a business, built on trust, compassion, and decades of expertise. Based in Braeside, Victoria, we’ve grown from humble beginnings into a nationwide leader in emergency restoration services, proudly supporting homes and businesses across Australia.

With over 100 years of combined experience, our tight-knit team is made up of highly trained professionals who treat every job like it’s personal — because to us, it is. We’re not a franchise. We’re not a faceless corporation. We’re a family-run team that values integrity, service, and people above all.

Whether you’re dealing with water damage, flood recovery, fire and smoke damage, mould remediation, trauma and crime scene cleanup, or meth lab decontamination, FRA is here for you — 24 hours a day, 365 days a year.

What Sets Us Apart

  • ✔️ Locally owned, nationally trusted

  • ✔️ IICRC-accredited experts using the latest technologies

  • ✔️ 24/7 emergency response team ready to mobilise anywhere in Australia

  • ✔️ Real people, not call centres — we answer every call ourselves

  • ✔️ Transparent communication from start to finish

  • ✔️ We do what’s right, not what’s easy

Our Mission

To restore what matters — quickly, safely, and with heart. We go beyond surface-level repairs to bring comfort, clarity, and calm to people when they need it most.

Our Services

  • Emergency Flood Response

  • Water Damage Restoration

  • Fire & Smoke Damage Repair

  • Mould Removal & Remediation

  • Odour Control & Decontamination

  • Trauma & Crime Scene Cleaning

  • Clandestine Meth Lab Remediation

  • Drying & Dehumidification (Desiccant Drying)

  • HVAC Hygiene & Duct Cleaning

  • Electronic Equipment Recovery

  • Contents & Furniture Restoration

  • Insurance Claim Support & Reporting

  • Thermal Imaging & Moisture Mapping

  • Dry Ice Blasting for Surface Restoration

Industries We Support

  • Commercial & Industrial Facilities

  • Real Estate & Property Management

  • Local Councils & Government Buildings

  • Retail & Hospitality Businesses

  • Healthcare Facilities & Clinics

  • Power, Energy & Utilities Sectors

Our Commitment to You

  • ✅ Clear, honest communication at every stage

  • ✅ Prompt assessment and damage reports aligned with insurance guidelines

  • ✅ Fast, effective mitigation and restoration to reduce loss and downtime

  • ✅ All work is backed by our warranty and quality guarantee

  • ✅ We operate to — and often exceed — IICRC standards

Disaster Doesn’t Wait — Neither Do We

When disaster strikes, FRA is here to help you pick up the pieces with care, speed, and professionalism. Whether it’s flood damage in Melbourne, mould in Sydney, or trauma scene cleaning in Brisbane, our team responds with expertise and empathy — wherever and whenever you need us.

Mission Statement

FRA strives to be the premier restoration company in Australia by delivering excellent outcomes and service, using innovation and technology to constantly challenge the status quo.

Our Values

Empathy & Compassion – We genuinely care. We step into your shoes, understanding your stress and providing support when you need it most.

Above & Beyond – We go the extra mile — not just to meet expectations, but to exceed them in everything we do.

Team Above Self – We put the team first. Collaboration, unity, and shared purpose drive our success.

Service Before Self-Interest – Our reputation and the quality of our service always come first. We give generously, without expecting anything in return.

People First – We believe in our people. Healthy, well-trained, and supported teams are the key to delivering outstanding results.